The IT help desk at library is the central point of contact for students and other users for any technical queries and issues pertaining to infrastructure and services provided by IT. The incumbent is responsible for providing first-line technical support for hardware, operating systems, Microsoft Office, general-purpose software and enterprise applications deployed at the help desk. The person also ensures that IT equipment in the library remains functional, updated and secure, all specialized events related IT support are handled effectively to maintain high levels of user satisfaction.
